Safeguard Service Agreement

Maximum uptime and fast technical support

nimax safeguard

Do you want to minimize downtime and ensure fast support for your printers? With a Safeguard service agreement from Domino Systems, you gain access to fast technical assistance, onsite visits, and proactive optimizations – all included in one fixed contract.

Technically staffed helpdesk: Our experienced technicians are ready to assist your operators. More than 30% of production stops are caused by simple errors that can quickly be resolved via remote support – helping you resume production faster.

Onsite service with no extra fees: If the issue cannot be resolved over the phone, we send a technician to your site. Labor, travel, and spare parts are included in your agreement – no unexpected costs.

Annual optimization and system check: Once a year, we visit you to review print quality, system stability, and data security. You will receive a written report with recommendations based on the latest knowledge.

Priority call-out: As a Safeguard customer, you benefit from prioritized response time and are guaranteed a technician visit within 24 hours if needed.

You get, among other things:

  • Technically staffed helpdesk
  • Onsite service including labor and travel
  • Spare parts at no extra cost
  • Annual optimization report
  • Priority call-out
  • Live status and log data via Domino Cloud
  • Option for backup printer